Website Usage Policy

This Website Usage Policy governs your access to and use of the Visage Architectural Hardware website at www.visagearchitectural.com.au (the "Website"), operated by Visage Architectural Hardware Pty Ltd ACN 685 362 921 ("Visage", "we", "us").

By accessing or using the Website, you agree to be bound by this Policy. If you do not agree, please do not use the Website.

This Policy should be read together with our Privacy Policy, and — where you purchase from us — our Terms & Conditions of Sale or Trade Account Terms & Conditions of Sale (as applicable).

This Policy applies to all users of the Website, including:

• retail customers browsing or purchasing online;
• trade account holders accessing trade pricing or account features;
• visitors browsing product information, resources, or contact details; and
• any person accessing the Website on behalf of a business or organisation.

If you access the Website on behalf of a business or organisation, you represent that you are authorised to bind that entity to this Policy.

You may use the Website only for lawful purposes and in a manner consistent with this Policy.

You must not:

• (a) use the Website in any way that violates any applicable law or regulation;
• (b) use the Website to transmit unsolicited communications (spam) or engage in any deceptive, fraudulent, or misleading conduct;
• (c) attempt to gain unauthorised access to any part of the Website, our systems, or any connected accounts;
• (d) use automated tools, scrapers, bots, or similar technology to extract data from the Website without our prior written consent;
• (e) interfere with or disrupt the operation of the Website or the servers or networks on which it is hosted;
• (f) introduce viruses, malware, or other harmful code;
• (g) copy, reproduce, republish, or redistribute Website content in any form without our prior written consent, except as permitted by law; or
• (h) use the Website in a manner that could damage, disable, overburden, or impair its functionality.

Some features of the Website require you to create an account or log in using trade account credentials.

You are responsible for:

• (a) maintaining the confidentiality of your account credentials;
• (b) all activity that occurs under your account; and
• (c) notifying us immediately at info@visageah.com.au if you suspect any unauthorised use of your account.

We reserve the right to suspend or terminate access to any account where we reasonably believe it has been compromised, misused, or used in breach of this Policy.

We take reasonable care to ensure that product information on the Website — including descriptions, specifications, dimensions, and pricing — is accurate and up to date.

However, you acknowledge that:

• (a) product specifications, finishes, and availability may change without notice;
• (b) colours and finishes displayed on screen may differ from the actual product due to monitor settings, screen calibration, photography, and the inherent nature of architectural finishes;
• (c) dimensions and specifications are indicative only and should be verified before ordering, particularly for installation-critical applications; and
• (d) product images are for illustrative purposes only and may not represent the exact product supplied.

We strongly recommend ordering a sample before committing to a large purchase where finish, colour, or appearance is critical.

Nothing in this clause limits your rights under the Australian Consumer Law where goods do not match their description.

Prices displayed on the Website are in Australian dollars and include GST unless stated otherwise.

We take reasonable care to ensure pricing is correct. However, errors may occur. If a product is listed at an incorrect price due to a typographical error or technical fault:

• (a) we reserve the right to cancel or decline to process an order placed at the incorrect price, even after an order confirmation has been sent; and
• (b) where payment has already been made at an incorrect price, we will offer a full refund or the option to proceed at the correct price.

We will notify you promptly if a pricing error affects your order.

Information on the Website is provided for general guidance only and does not constitute professional, technical, or design advice.

You are responsible for assessing whether a product is suitable for your specific application, including compliance with:

• the National Construction Code (formerly Building Code of Australia);
• Australian Standards applicable to your project;
• project specifications and engineer or architect requirements; and
• any local authority requirements.

Where the suitability of a product for a specific environment or application is critical — including coastal, high-humidity, or corrosive environments — we recommend contacting us directly for guidance before ordering. Website product descriptions do not constitute a warranty or representation of suitability for any particular purpose unless confirmed by us in writing.

All content on the Website — including text, images, photographs, product descriptions, logos, graphic elements, layout, and design — is owned by or licensed to Visage and is protected by copyright and other intellectual property laws.

You may:

• view and browse Website content for personal, non-commercial use; and
• print or download reasonable extracts for your own reference.

You must not, without our prior written consent:

• reproduce, republish, or distribute any Website content for commercial purposes;
• use our trade marks, logos, or branding; or
• use product images or descriptions in any promotional, competitive, or commercial context.

Third-party product images and content remain the property of their respective owners.

The Website may contain links to third-party websites, including manufacturer websites, payment providers, and logistics partners.

We do not control third-party websites and are not responsible for their content, privacy practices, or availability. A link to a third-party website does not constitute our endorsement of that site or its content.

You access third-party websites at your own risk and subject to their own terms and conditions.

We aim to keep the Website available at all times, but we do not guarantee uninterrupted or error-free access.

The Website may be unavailable or interrupted due to maintenance, technical faults, hosting issues, or circumstances beyond our reasonable control. To the extent permitted by law, we are not liable for any loss or inconvenience arising from Website downtime or technical errors.

We reserve the right to modify, suspend, or discontinue any feature of the Website at any time without notice.

To the maximum extent permitted by law, the Website and its content are provided on an 'as is' basis without warranty of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

Nothing in this clause limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

To the maximum extent permitted by law, Visage is not liable for any indirect, consequential, incidental, special, or economic loss arising from:

• (a) your use of or inability to use the Website;
• (b) any errors, omissions, or inaccuracies in Website content;
• (c) any decision made or action taken in reliance on Website content; or
• (d) any unauthorised access to or alteration of your data or transmissions.

Nothing in this clause excludes, restricts, or modifies any right or guarantee you have under the Australian Consumer Law.

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information and how we use cookies and analytics tools.

Our Privacy Policy is incorporated into this Policy by reference.

We may update this Policy from time to time to reflect changes to our website, business, or legal obligations.

The current version will always be available on the Website. Your continued use of the Website after any update constitutes your acceptance of the revised Policy.

This Policy is governed by the laws of New South Wales. You agree to submit to the non-exclusive jurisdiction of the courts of New South Wales.

For any queries relating to this Policy:

Visage Architectural Hardware Pty Ltd ACN 685 362 921 81‑83 Campbell Street, Surry Hills NSW 2010 info@visageah.com.au | www.visagearchitectural.com.au

For enquiries and complaints: Get in touch